For Clinics

    What is between-session care?

    A guide for pediatric clinic owners and directors on carrying the plan of care into the rest of the week.

    Written by the SayWell Editorial Team · Last reviewed

    The short answer

    Between-session care is the structured support a child receives from the adults in their life between therapy visits, guided by the goals their providers set. It turns home programming into daily, consistent practice, and it gives the clinic a record of what happened at home.

    What is between-session care?

    Between-session care is clinician-directed support that continues after the child leaves the clinic. The provider sets the goal; the adults at home carry it into daily routines.

    It is not extra therapy, and it is not a replacement for the session. It is the bridge between one visit and the next, where carryover of skills from clinic to home either happens or fades.

    Most clinics already try to do this with home programs, handouts and parent coaching at the end of a session. Between-session care makes that home program daily, specific and visible to the care team.

    Why do the 167 hours between sessions matter for carryover?

    A weekly session is one hour. The other 167 hours are where a child practices, or doesn't, in real life.

    Skills learned in the clinic need repetition in the places a child actually lives: breakfast, the car, bath time, bedtime. Without guidance, caregivers are left to remember a strategy from days ago at the exact moment it is hardest to recall.

    Caregiver engagement between visits is where carryover is built. It is also where most clinics have the least visibility.

    Who delivers between-session care?

    Every caregiver in the child's life, not only the parent who attends sessions.

    A child may spend the week with two parents in two households, a grandparent after school, a nanny, and a coach on weekends. Each of those adults is part of the child's care, whether or not they have ever met the provider.

    Family-centered care means reaching all of them with the same plan, in the language each one uses at home. Consistency across adults usually matters more than intensity from any one adult.

    How does between-session care support family-centered and value-based care?

    It keeps families involved every day, and it documents what happens between visits.

    Family-centered care asks clinics to treat caregivers as partners. Caregiver-mediated intervention and parent coaching work best when caregivers have clear, specific guidance they can use in the moment.

    Value-based care asks clinics to show what happens across the whole episode of care, not only inside the appointment. Caregiver-reported data between visits creates a longitudinal record that providers can review before the next session.

    What should clinics look for in a between-session care approach?

    Look for guidance that starts with the provider, reaches every caregiver, and reports back to the care team.

    A good approach adds visibility without adding hours to a clinician's week.

    • Clinician-directed guidance: every prompt starts from a goal a licensed provider set for that child.
    • Multi-provider coordination: when a child sees speech, occupational and behavioral therapy, their goals work together instead of competing for the family's attention.
    • Language access: each caregiver receives guidance in their own language, such as English or Spanish.
    • Caregiver feedback: caregivers can report what happened, and that feedback reaches the provider before the next visit.
    • Privacy: HIPAA-compliant handling and a signed BAA for your clinic.

    How does SayWell approach between-session care?

    SayWell turns each provider's session goal into one daily moment (SAY, DO, WHY) for every caregiver in the child's life, and brings their feedback back to the care team.

    In a real clinical deployment, SayWell delivered 134 consecutive days of caregiver guidance without a single missed day. One clinician note became nearly a month of distinct daily guidance, and 2 in 3 caregivers who responded also wrote a note about what happened.

    SayWell never diagnoses. In clinics, every goal comes from a licensed provider; for families, strategies are written and reviewed by clinical advisors. See how SayWell works for clinics for the full workflow.

    Related: How SayWell works for clinics · Frequently asked questions · Caregiver guides