Terms & Conditions

Who These Terms Apply To

These Terms & Conditions apply to all users of the sayWELL platform, including caregivers, parents, family members, providers, clinicians, therapists, organizational administrators, and partner organizations ("Users"). By creating an account, accepting an invitation, or using sayWELL in any capacity, you agree to these terms.

What sayWELL Is (and Isn't)

sayWELL is a between-session care platform. It brings together clinical and family context and turns it into concise, everyday guidance for the adults caring for a child outside the session.

sayWELL is not a therapy service, medical provider, or mental health treatment platform.

sayWELL does not diagnose, treat, prescribe, or manage any condition.

The platform is designed to complement—not replace—licensed professional care, clinical judgment, or organizational protocols.

sayWELL is not intended for emergencies or crisis situations.

If you or someone in your care may be at risk of harm, seek immediate professional or emergency support.

No Clinician–Patient Relationship

Use of the sayWELL platform does not create a clinician-patient, therapist-client, medical, or treatment relationship between sayWELL and any user.

Any clinical or professional relationship remains solely between users and their licensed providers.

User Responsibility

Users acknowledge that sayWELL provides general guidance and communication support only.

Users remain responsible for how they interpret or apply platform content and should use appropriate judgment and professional consultation where necessary.

Providers and Professional Use

Licensed professionals using sayWELL acknowledge that the platform functions as a support tool only.

Providers retain full responsibility for clinical judgment, communications, documentation, and compliance with applicable professional standards.

Organizations and Administrative Use

Organizations using sayWELL acknowledge that the platform supports between-session care workflows but does not replace operational, legal, or clinical compliance responsibilities.

Organizations remain responsible for user permissions, consent management, and internal policy enforcement.

Content and Platform Limitations

sayWELL content may be created, adapted, or delivered using automated or algorithmic systems.

Content may not account for all individual, clinical, cultural, or situational factors.

sayWELL does not guarantee specific outcomes.

Accounts and Acceptable Use

Users are responsible for maintaining the confidentiality of account credentials.

Users may not misuse, copy, resell, or distribute sayWELL platform content outside permitted use.

sayWELL reserves the right to suspend or terminate accounts for misuse.

Privacy and Data

Use of sayWELL is subject to the sayWELL Privacy Policy.

Users consent to data handling practices described in that policy.

Limitation of Liability

To the maximum extent permitted by law, sayWELL is not liable for decisions, actions, damages, or outcomes arising from use of the platform.

The platform is provided on an "as is" and "as available" basis without warranties.

Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia.

Changes to These Terms

sayWELL may update these terms as the platform evolves. Continued use of the platform constitutes acceptance of the revised terms.

Contact

Questions about these terms may be directed to: hello@say-well.com